Survey: ADA Survey  1.  Are you the traveler or travel arranger? Traveler Travel Arranger Both  2.  Was the reservation made online or by phone? Online Phone  3.  If the reservation was made online, what is your level of satisfaction with the online process? Very Satisfied Satisfied Not Satisfied Comments:  4.  If the reservation was made by phone, was the agent courteous and helpful? Yes No Comments:  5.  Was the agent knowledgeable regarding flight schedules and accurate fare quotes? Yes No Comments:  6.  Was the after-hour emergency service used and if so, was the agent helpful? Yes No Comments:  7.  Did you receive your travel documents in a timely and accurate manner? Yes No Comments:  8.  Overall, how satisfied are you with the service you received from Experient Travel Services? Very Satisfied Satisfied Not Satisfied Comments: Please indicate if you would like a response to your comments: Yes - OR - No    Name:    Email Address: